NO HASSLE GUARANTEE!!!
We understand that it is difficult
to order something from a catalog or online without really seeing,
touching, trying and inspecting it. We offer every item we carry on approval.
Just be sure to keep ALL items and their original boxes including
paperwork, twist ties, pen tip protectors, etc. until you are absolutely
sure you are happy with the products...not to exceed our 30 return policy.
If we have to clean, fix or replace items you will be charged our cost for
those items or services.
Sawdust Connection's guarantee is simple: If it's not what you were
expecting, you've changed your mind or for whatever reason just
send it back for a full refund (less shipping/handling charges).
exceptions to our return policy
The only exceptions to this
return policy are:
PROCESSING RETURNS
Refund will be processed by the
method used for payment. Refunds will be for the full amount of the
merchandise returned (less shipping/handling charges)
and are processed within 24 hours of receipt of returned merchandise unless we
have to replace documents or items or do maintenance/repair.
All we ask is that you follow the instructions below and your
refund will be processed promptly.
We call this our "no
hassle guarantee"...just return it postage paid within 30 days from the invoice
date (we must receive it within 30 days of invoice date), pack it up carefully and return the items as described below and
you will receive a full refund less the shipping and handling charge.
There's no reason to go online or to call us to get an authorization,
although it would be helpful to let us know it's on it's way so we can
keep a look-out for the package.
If you would prefer to have a
credit towards another item, please let us know and we will be happy to
send you something that's more suited to your needs.
If you received a burner as
a gift and want to upgrade to a better burner and it was purchased from us
please contact us as soon as possible to discuss your needs so we can make
some recommendations. We'd be happy to exchange it for you for a
different burner.
We will honor our guarantee as long as you follow the instructions and the
merchandise is returned as described in the return instructions.
RETURN INSTRUCTIONS:
all Items must be returned postage
paid and insured in the original package, undamaged, in sellable
condition and RECEIVED BY US within 30 days from the date of purchase.
Burners and pen tips must be returned in the same condition you received them
(clean, polished and unscratched). If documents are missing from the boxes, such as the instruction
manual, warranty/registration card or other documents you will be charged a
$5.00 fee for replacement of the documents.
If we have to clean, fix or repair
any returned items you will be charged a restocking fee or labor charge.
If burners, pens or other items returned require cleaning or replacement of
packaging, cord ties or wrappers, etc you will be charged a restocking fee of 5% of the cost
of the merchandise or $10.00/hr labor, whichever is less.
Simply put the item (s) back in the
package, rewrap it so it doesn't get damaged in the return shipment, write
the reason for the return on the invoice we sent you and include whether
you want credit toward another item or a refund. Refund will be made by
the method of original
payment.
Packages should be returned
insured with tracking information so you can be sure we received the package in
a timely manner. If you can provide us with the tracking information we
can keep an eye on the package as well.
Please ship the package to:
Sawdust Connection
PMB 20
1400 Main St. NW Ste C
Los Lunas, NM 87031
Please provide us with tracking information so we can check the status of
the package.
You may use any shipping service that is convenient for you such as United
Parcel Service (UPS), FedEx or the U.S. Postal Service (USPS) just be sure you
use the above shipping address.
If merchandise is returned clean, undamaged and containing all original
material your refund will be processed quickly, usually within 24 hours of receipt.
Refund will be by the method of original payment. If the return
requires any work or replacement of materials, the refund will be processed after all the maintenance
is completed. We will keep you fully aware from the time we
receive the return.
DEFECTIVE PRODUCTS &
Warranty Issues (woodburning tools/pens)
Please ensure that you have registered your product AFTER you have decided
to keep the product.
If you have warranty issues regarding your woodburner or pens please
contact us first to see if we can resolve the issue over the phone and if that
doesn't work you will have to return the defective merchandise to the manufacturer directly. This would include damage or
malfunction not due to shipping. Be sure you retain the original
invoice for your purchase.
Claims
for loss or damage during shipment
Please refer to the
instructions for
claims
We thank you for your business
Alan & Nedra Denison
