Customer Testimonials
Here's what our customers have to say about Sawdust Connection and Nedra Denison
Below are unsolicited comments received from real customers. Quotes used with their permission:
It's not every day that I get a compliment but when I do it puts a smile on my face that makes the day brighter. As much as you appreciate me I truly want to thank each and every one of you. Without you I certainly wouldn't be here after all these years........... It warms my heart when I get messages like these below and thank you for making my day! Nedra
"Wow, I can not tell you how amazed I was to find my order on my front porch yesterday. All I kept saying was 'wow' in amazement. That was the fastest and greatest service, I have ever had from anyone! Including all the big companies out there too! I was impressed just with the notification of receiving my payment and when shipping was going to occur. Thank you very much". - C. Simpson, Oswego, IL
"Thanks so much for answering my questions and sending out the wood burning tool so quickly! The package arrived on Saturday, just a few days after I placed my order. I spent the majority of my weekend trying out the new tool. It's so much better than a handheld craft burner; easier to control, lighter weight, and more stable on my work space. I just wanted to send you a rave review and thank you again for your help. When I need supplies again, I'll definitely be ordering through your site". - A. Champlain, Minneapolis, MN
"First, I got you - Nedra - on the phone. How about that for public relations!? Then you took time out to find out what type of work I did and suggested #HD5MSP medium small bent spear shader (since I like to work with fine detail). But I couldn't help but think, will it stand up to my expectations? I thought of the most detailed design I could think of, and when the pen arrived I put it to work. WOW! Was I blown away! It fit so nice in my hand and quickly I noticed how there is no such thing as hard to reach places. Amazing! Plus, you can shade with it! This pen is perfect and everyone should have one. I found the only limitations left are those in my imagination -- but I'm working on that. You turned me from just being a fan to a faithful customer". Happily, A. Hernandez, Wichita, KS
"Nedra I truly thank you for going the extra mile for me, the special treatment means more than you know. Customer service was the main reason I chose you to purchase 'all' my products from. Being a rookie at gourd work I needed someone who could clarify all my questions and stand behind their products and you have done both." - T. Sonneman, Haxton, CO
"WOW! that's about all I can say about you and your customer service. I've been a faithful customer for several years and recently ordered from you while you were on the road traveling. I can't believe that my order was processed and shipped so quickly. I knew you were on the road traveling so I expected to have to wait a few days longer than usual but I got the tracking information the next day and my order arrived just as fast as you normally ship. So, all I can say is WOW, thanks for the great service. I've placed orders with other companies and have never gotten the quality of service I get from you whether you are in the office or on the road". L. Anderson, Fort Worth, TX
"Dear Nedra: I just wanted to take a second and let you know how surprised I was to receive my order so quickly! I placed it over the weekend, at it arrived on my doorstep on Wednesday. (Now, I don't know HOW or WHY I ordered two of the gold dye inks on sale, but frankly I'll use all of it because I have a gypsy in my soul.) I was very impressed by how neatly and logically you had organized my order within the package, and despite the length of the order, the shipment was complete and perfect. I have dealt with vendors who could not get an order of 1 item right, let alone as many as I had ordered from you. I am also extremely satisfied that the products I ordered met their descriptions exactly. I was not surprised by a thing. How rare is THAT in this day and age? Suffice it to say that I will visit your website first whenever I need to order something for my gourding. I have this theory that since I complain appropriately if I encounter poor service, I also then have the responsibility to give praise when service is exceptional. You gave me exceptional service. One more thing, you've got a first rate website. Very user friendly. With sincere thanks and best wishes for continued success" - C. Campbell, Annapolis, MD
"Hi Nedra, as you probably know this is/was my first order from you and hoped that your statement was true about refunding any overcharges for mailing. I am really impressed with your honesty and policies. I know that recently I ordered 1 Razertip pen from another supplier and was charged $7.50 for an 88 cent mailing and $1.00 manila envelope. Thanks again", J. Cole, SW Missouri
"I got the package today. Everything looks wonderful! I can't wait for him to open it. Thank you SO much for the gift. In all my switching and ordering I completely missed getting that. That was incredibly generous of you. I do sincerely appreciate your customer service. You were infinitely patient with a "newbie" to these products and even more so with all the PayPal craziness! And my husband absolutely LOVED it! Even more than I was anticipating! He said he's always wanted a woodburner, but never wanted to spend the money for himself. He was very impressed by how knowledgeable I was on it and I credited that ALL to you and your website! So thank you, thank you again!" Jen Kraker, Columbia, MD
"Hi Nedra, I just wanted you to know that I got my package yesterday--I am so happy with it! That was some prompt attention which gets big points from me! I appreciate awesome customer service!!" Shirley Berg, WA
"Hi Nedra, I wanted to let you know that I received my gourd saw today and I cannot wait to use it. Also, thanks again for including the red dye in the box along with the cotton swabs! That was so sweet of you! I appreciate you and the way you do business and I am looking forward to ordering from you again. Happy Gourding and Wood burning!" Carrie Cervantes, MI)
"Hi Nedra, I received notification from Pay Pal that my order has shipped. Thank you for your excellent and speedy service. Additionally, thank you for the refund of the shipping & handling charge excess. I was not expecting that. I will drop you a note when the merchandise arrives. Thanks for making my first buying experience with you a very pleasant one." Linda Olivarez, TX
"I just wanted to relate to all the SURPRISING, WONDERFUL, AMAZING, Customer Service experiences that I had with Nedra. I called to place an order, with expedited shipping. To my astonishment, Nedra herself answered the phone! Through our conversation, I realized with her help that I did not need to pay extra money for expedited service. She instructed me to just place my order online, so I did.
Not 5 minutes after I had done so she called me! She had changed Glue brands and instead of arbitrarily substituting with the new brand, she called to ask if that was all right with me! Upon going through her Clearance stock, and realizing that she did not have an item I ordered she called me again! We are only talking about $4.00 in merchandise and she called me twice! This Lady goes well BEYOND basic Customer Service, which truth be told, I did not think existed anymore. Doing business with her was absolutely refreshing!
I just wanted to say that lady ~ you know your Customer Service! It was MORE than a pleasure doing business with you.
I will always, in the future order my supplies through Nedra. She is a rare jewel in the business world." Dana Arvidson, TN (as posted on yahoo groups: PyrographicArt group and private email)
"Thanks for shipping my bread boards, I am looking forward to getting them. I am always pleased with everything I purchase from your store. It is so difficult to find boards in my local area that are good for burning as most of them have blemishes etc. Everything I get from you has been great. Your things usually arrive so quickly that it is a pleasure to order from you and I enjoy your site very much as I am self taught and your work and information has been very helpful to me." Elizabeth Matthews, SC
"Thank you so much!!!! Has anyone told you today how fabulous you are? You have truly impressed me with your thoughtfulness and just being genuine!!! I appreciate doing business with REAL people!!! Thanks again!!"! Michelle Pheneger, TN
"Well, after the deals that were done I want to show you how big is my gratitude for your gestures of help. Your fraternal gesture to help someone so far away, do not know your language or culture. I am eternally grateful. God bless you and your family. Now I have material, tools and information. Just depends on my dedication and discipline." Jorge Luiz Santa, Formasa, Brazil)
"Hi Nedra, I just wanted to thank you for all the help you provided. Your website is just awesome and you should be proud of every word that you have thoughtfully placed there. Thank you for providing such insightful information when we didn't have any knowledge of what to do! My daughter is so excited to receive the burner and try it out. We hope to continue working with you in the future." Sab Takahashi
"I'm in love with the memory dye inks and generation green products. I just started working with gourds (my fiancé grows them) and the supplies she (Nedra) offers are absolutely phenomenal. I started out with just a few dyes and three translucent shimmer glazes and ended up ordering another $300 dollars worth of supplies! Her customer service is absolutely awesome, the shipping is fast and first rate, and her prices are the best around. I did a lot of searches on prices and I found that Sawdust Connection can't be beat.
I'm hooked and will remain a VERY VERY loyal customer. I can't imagine going anywhere else for my Gourd Art supplies! If you want top notch service and products, this is THE only place to go!" Emily Peterson, Fyrebyrd Originals
"The quick and personalized service you offer is extremely rare in today's technology. I love my computer and my iPad but I get tired of conversing with machines. Thank You for calling to clarify my order and I want you to know how grateful I am for the speedy service. My lack of planning probably became your headache trying to get the order to me by Xmas. Thanks again". Cindy Knight
"I ordered a gourd saw from Nedra Denison and Sawdust Connection. First of all, the information comparing the saws was so helpful letting me know which one to order. Second, Nedra has the best prices I could find on the internet! But once I picked the right saw and I pad through Pay Pal there was a small glitch regarding the shipping costs that was Pay Pal's fault. Nedra communicated with me immediately and did everything necessary to fix the problem quickly. I've never had better communication from a vendor! Believe it or not, even with the glitch I had my gourd saw within five days! Amazing! I'll be back whenever I need more gourd supplies." Caralee Woods, Utah (6/11)
"Thank you very much for the very fast service, but thank you even more for your book that you put in my order..." Rich Kendall, MI (11/11)
"Dear Nedra, I received your box today, which has to be the fastest I've ever experienced through the mail! Wonderful Service! Thought you would enjoy seeing the "end result" of these applicator cubes on a card I most recently made. Thanks again, Pauline Marrero, Waipahu, HI (11/11)
Hello, I just spent the past 3 1/2 hours on your website and I would like to say thank you for being so informative. I am new to the world of woodburning world, and I am about to upgrade to a controllable machine. I was completely lost as I do not have any local resources I can go to for information. I have learned more on your site than I have been able to scouring the WWW the past several weeks. I will be ordering from you in the near future! Once again, I just wanted to let you know I really appreciate your effort to educate folks on your skill. J. Ward, Grand Junction, CO (12/11)
